Overview

Cogito provides human aware technology to help professionals elevate their performance. Cogito’s contact center AI instantly analyzes hundreds of conversational behaviors to provide live in-call guidance combined with a real-time measure of customer experience.

The technology is augmenting the emotional intelligence of thousands of agents in the world’s most successful enterprises – improving sales results, delivering world-class service and enhancing quality of care. Backed by Goldman Sachs, OpenView Ventures, Romulus Capital and Salesforce Ventures, Cogito is headquartered in Boston, MA.

At Cogito, we are united through the common goals of producing innovative technology, driving customer success, and helping people live more productive lives.

Culture

Making work more human.

Cogito’s AI instantly analyzes hundreds of conversational behaviors to provide live guidance combined with a real-time measure of customer experience. The technology is augmenting the emotional intelligence of thousands of employees in the world’s most successful enterprises. The result is more successful interactions and increased job satisfaction, which has a direct impact on customer loyalty and operational performance.

Building an emotionally intelligent
workforce.

Cogito focuses on bringing the latest findings in AI and behavioral science into our product and our workplace.
We hire Cogicians who transform how people live and work. That’s why we take great pride in what we do and exceed
our aggressive growth goals every year.

  • Values
  • Diversity, Equity, & Inclusion

Be emotionally intelligent

Lead with empathy and care for yourself and others

Seek diverse perspectives

Bring together multiple viewpoints to overcome challenges

Always be growing

Embrace learning and build for scale

Earn customers for life

Deliver value in every conversation

Embrace Diverse Perspectives

While we take our work seriously, we don't take ourselves too seriously. We encourage our employees to push the bounds of what is possible while taking calculated risks. We embrace diverse perspectives and encourage people to be themselves at work. Research shows that diverse teams perform better so we want to attract and hire people from all walks of life.

At Cogito, you will be surrounded by smart, innovative, and caring people that are proud of the difference our technology makes. We look for people who embrace diverse perspectives and are ready to change the way businesses interact with their customers.