Cogito Company Overview
Cogito provides human aware technology to help professionals elevate their performance. Cogito’s contact center AI instantly analyzes hundreds of conversational behaviors to provide live in-call guidance combined with a real-time measure of customer experience.
The technology is augmenting the emotional intelligence of thousands of agents in the world’s most successful enterprises – improving sales results, delivering world-class service and enhancing quality of care. Backed by Goldman Sachs, OpenView Ventures, Romulus Capital and Salesforce Ventures, Cogito is headquartered in Boston, MA.
At Cogito, we are united through the common goals of producing innovative technology, driving customer success, and helping people live more productive lives.
Jobs at Cogito
CEO & Co-Founder
Josh Feast is the President and CEO of Cogito. He is a serial entrepreneur and thought leader with a passion for creating innovative technology that helps people live more productive lives. Josh has more than a decade of experience as a senior executive and is regularly quoted in Forbes, Fortune, and the Wall Street Journal. He holds an MBA from the MIT Sloan School of Management where he was the Platinum-Triangle Fulbright Scholar in Entrepreneurship and a Bachelor of Technology from Massey University in New Zealand.
Dr. Ali Azarbayejani
CTO & Co-Founder
Ali has 30+ years of experience as a scientist, engineer, entrepreneur, and developer of world-class computational technologies. His pioneering doctoral research at the MIT Media Lab in probabilistic modeling for 3-D vision was the basis for his first startup company Alchemy 3D Technology, which created the market in the film and video post-production industry for camera match-moving software. Before Cogito, he consulted in software development and developed computational algorithms on the research staff at Mitsubishi Electric Research Labs. He is a co-founder of Cogito and has served as CTO since 2009, building the engineering, machine learning, and product teams and leading innovation.
President and Chief Customer Officer
David Sudbey is President and Chief Customer Officer at Cogito, where he is responsible for the complete customer lifecycle from sales and strategic partnerships to implementation and ongoing support. David has more than 30 years of experience in the rapidly growing B2B tech space and was previously an Independent Executive Advisor working with growth stage companies. Prior to that, David spent 22 years at customer service technology company, Genesys, ascending through a number of leadership roles, most recently as Chief Customer Officer. Serving as a key contributor in helping grow Genesys from $10M to $1.5B in revenue, in addition to his operational role, David also helped execute numerous corporate activities including the acquisition of more than 20 companies. Before joining Genesys, David spent 13 years at telecommunications company, Nortel Networks, where he focused on call center and advanced applications for the enterprise business in various sales and operational roles.
Dr. Skyler Place
Chief Behavioral Science Officer
Dr. Skyler Place combines decades of psychological theory with cutting edge behavioral data to drive positive behavior change. He influences product capabilities and provides thought leadership to clients within enterprise sales and service operations. His team of behavioral scientists, analysts and consultants apply best practice principles and novel insights to ensure higher performance for both organizations and individuals. Skyler has over fifteen years of experience developing and implementing new approaches to better predict and improve human behavior. Prior to Cogito, Skyler led large-scale academic research projects at the intersection of artificial intelligence and behavioral science. Skyler holds a BA in computer science from Colby College, PhDs in psychology and cognitive science from Indiana University, and completed his post-doctoral work in computational social science at the Institute for Quantitative Social Science at Harvard University.
Chief Revenue and Customer Success Officer
Douglas brings more than 25 years of marketing, sales, and client services expertise to Cogito. Prior to joining Cogito, Douglas built and ran the commercial function for Kyruus – a leading enterprise healthcare provider technology company. Prior to that, he spent 12 years helping commercialize the BPM and CRM business from $2M to $500M annual revenues for Pegasystems, Inc. Among many roles there, – he designed and built the Cloud / SaaS business and the Strategic Alliances function. Prior to Pegasystems, Mr. Kim was the Founder of Talksender Inc, a pioneer in cloud based rich-media email marketing used by Warner Bros, Sony Music and Grey Advertising. Douglas began his career at Novasoft – the leader in Electronic Content Management, where he built and ran the channel function and the Latin America and European regions. He is a graduate of Boston University School of Engineering, where he studied Biomedical and Manufacturing Engineering.
Dr. John Kane
VP of Signal Processing and Machine Learning
John Kane is the VP of Signal Processing and Machine Learning at Cogito, and has worked for the past 12 years or so in the area of speech science and technology. At Cogito he leads the research and development of machine learning algorithms to enable real-time processing of audio, speech and other behavioral signals. John is an active member of the speech research community, contributing as a reviewer for leading journals and conferences in the space and as a maintainer of open source speech processing tools.
SVP of Client Services
Jim Gomez is Cogito’s Senior Vice President of Client Services, responsible for implementation, support and client retention . He is a Contact Center Professional, with over 30 years of leadership experience, in a wide range of contact center operational and technical roles. Jim began his career as a college student, at MCI Telecommunications, providing customer service. At MCI Jim quickly learned that smart people, armed with the great tools, will deliver amazing results, within a well led contact center operation. After the purchase of MCI by Verizon Jim went on to work with some of the largest contact center enterprises in the world, leading outstanding teams who designed, sold, delivered, and serviced world class contact center services offered through Verizon Contact Center Services. From his success at Verizon, Jim accepted a leadership role at the start up cloud contact center technology company Five9 Inc., where he established Five9 Professional Services as a business differentiator within this space, while helping to grow the Five9 dramatically over five years.
Jim Gomez is a proud husband, the father of five amazing daughters and a US Army combat veteran. His college, military and business careers have allowed he and his family the privilege to live across the US and around the world and they never tire of exploration.
VP of Marketing
Steve brings over twenty years of experience in marketing, selling, and delivering customer engagement solutions to the world’s most customer-centric organizations. Prior to joining Cogito, Steve led product marketing for Pegasystems CRM suite of applications, growing the suite from a niche player into a recognized leader for marketing, sales, and service applications. Steve led go-to-market activities for Verint (formerly KANA Software), serving as the General Manager for Verint’s customer experience management applications, and led product marketing and strategy for Chordiant Software’s CRM applications. Earlier in his career, Steve managed consulting teams within Ernst &Young. He has a B.A. in Economics and Accounting from The College of The Holy Cross.
VP of Client Development
Martin leads Cogito’s global client development team responsible for establishing relationships with the world’s most forward-thinking enterprises. Martin is an experienced leader of rapidly growing technology companies, including SuccessFactors, where he managed numerous sales functions helping build the company into the category leader in Enterprise HR, culminating in a $3.4B acquisition by SAP. Post-acquisition, Martin held a number of key executive positions within SAP, driving sales and growth initiatives. Martin has an undergraduate degree from Penn State University and an Executive Certificate from MIT’s Sloan School of Management.
VP of Product Management and Design
Paul manages the process of evolving Cogito’s product strategy and creating differentiated solutions that meet clients’ current and future needs. He leads a team of product managers responsible for ensuring value-add functionality, high performance and exceptional quality. Paul has more than fifteen years of experience delivering cloud solutions to the world’s largest enterprises. Prior to joining Cogito, he was VP of Product Management at Imprivata, where he was responsible for helping healthcare organizations address critical compliance and security challenges while improving provider productivity and the patient experience. Paul also held leadership roles in Engineering and Product Management at Cisco systems, focusing on Contact Center Solutions and Collaboration Platforms. Paul has a BS from the University of Connecticut and a Masters in Information Technology from Harvard.
Dr. Sandy Pentland
Scientific Visionary and Co-Founder
Sandy pioneered reality mining technology and is a leader in pervasive information systems generally. He helped create and direct the MIT Media Laboratory, is a member of the U.S. National Academies, and is one of the most-cited computer scientists in the world. Forbes named Sandy one of the `seven most powerful data scientists in the world,’ along with founders of Google and the US Chief Technical Officer.
Chief Sales Officer
For more than 30 years, Jim Nystrom, Chief Sales Officer has helped build and lead high performing sales and customer success teams. At Cogito he is responsible for leading all aspects of sales strategy and execution. Prior to joining Cogito, Jim served as Executive Vice President of Sales at Five9, a leading provider of cloud contact center software. In that role, Jim led teams of sales and customer success professionals, with a focus on sales, adoption, retention, and expansion of Five9 software. During his tenure, Five9’s annual revenue grew from $20M to more than $300M. Earlier in his career, Jim led sales, sales engineering, and customer service teams within the global enterprise sales division of Verizon. Jim holds a degree in business administration and culinary arts from Johnson and Wales University. He is a recreational hockey player, former firefighter, and resides in Boston, MA with his family.
Make peoples lives better
Cogito is all about improving the interactions and lives of customer service professionals. We focus on real-time notifications that allow people to have better conversations through behavioral analysis and machine learning technology. We are proud of what we sell and the clients we serve.
Embrace Diverse Perspectives
While we take our work seriously, we don't take ourselves too seriously. We encourage our employees to push the bounds of what is possible while taking calculated risks. We embrace diverse perspectives and encourage people to be themselves at work. Research shows that diverse teams perform better so we want to attract and hire people from all walks of life.
At Cogito, you will be surrounded by smart, innovative, and caring people that are proud of the difference our technology makes. We look for people who embrace diverse perspectives and are ready to change the way businesses interact with their customers.
Cogito is a game changer, blending artificial intelligence, machine learning and behavioral science to elevate the human ability to recognize non-verbal social cues and be more emotionally intelligent. I am impressed with all facets of Cogito and knew I was making the right decision to join their team.
I work for Cogito because serving behemoth companies whose goals are to be customer-centered by empowering agents with tools that provide for more positive outcomes, benefiting all involved, is work that I am privileged to do.
I know Cogito is the place for me because it hits everything I look for in a company and in an opportunity. I want to be around brilliant, driven and nice people tackling big challenges and that is exactly what we’re doing at Cogito.
Welcome to Cogito!
Our lobby, we are on the entire 7th floor of 100 High Street.
The reception area... as you can see we stay well hydrated!
New hire swag set up!
Our operating principles prominently displayed... we live by these.
You can always find an impromptu meeting happening somewhere.
On top of a bunch of conference rooms we have several breakout spaces for quick collaboration.
Making sure our work is up to par....
Cool views of Boston from one of our conference rooms.
You will often find a catered lunch in the kitchen and catered happy hours after work.
Cogicians like to eat!
Our admin staff is the best.
Taking a break for a quick game.
We filled up our taps with beer, so we had to improvise to bring in the cold brew!
Another cool space for a quick meeting.
Our network operations center really NOCs it out of the park.
Making a quick call. Lots of our walls are idea paint- great for some coding or architectural review... or some linguistic doodling like this space near our annotation team.
The Cogito team hard at work.
Foosball break... we like hitting goals and scoring goals here at Cogito.
Our cozy booths in the kitchen are a great space for lunch with coworkers, getting some work done, or a beer at the end of the day.
Lunch time at Cogito!
More impromptu meetings!
Lots of snacks and stocked fridges mean you will never go hungry. But if you prefer heading out for lunch our location in the financial district near South Station has a ton of options.
Hanging out by the taps.
Collaboration is easy with all of the great spaces we have to meet.