Our mission is to enable companies to drive conversion across channels
What we do
JRNI combines a customer engagement platform with applications that put omnichannel conversion at the heart of business.
We enable organizations to orchestrate powerful human-to-human experiences that increase revenue, customer loyalty, and customer lifetime value.
Who we are
JRNI is trusted by the world’s leading retailers, banks, and governments to handle their highest value customer engagements. We’ve earned multiple awards for our innovative engagement capabilities. And because multinational sales and support teams are at the heart of our business, clients are comprehensively supported with a best-in-class global service program every hour of every day.
How we work
Customer focus is a core tenet at JRNI. Without it, we'd be just another SaaS business. Strong relationships drive successful engagements, and happy and profitable customers.
- One Year Later: A Look at Consumer Behavior
- Best Practices for Curbside Pickup to Meet Omnichannel Demand
- The Experience Evolution Episode 2: Appointments are a Key Business Investment in the Experience Economy
- How Banks Can Keep Their Customers Engaged After An Appoointment
- Best Practices for Engaging Your Customers After a Retail Appointment
- Things Have Changed: Looking Ahead
- How to Create a Virtual Banking Branch