At Liaison, weve helped higher education institutions build better, more diverse classes for three decades. You may recognize us as the company behind the Centralized Application Service (CAS), Enrollment Marketing services and platform (EMP), SlideRoom, Time2Track, TargetX (CRM) and Othot.
Everything we do is focused on taking that proven success and expanding its scope and scale. Over 31,000 programs on more than 1,000 campuses see us as a forward-thinking partner integral to meeting their total enrollment goals and were building the data- and mission-driven team that will reinforce our role for decades to come.
The Client Success Manager will be a part of Liaisons Enrollment Marketing Division. You will serve as the primary account manager for an assigned portfolio of clients and will be responsible for maintaining strong, long-lasting, and positive account relationships.
Liaison helps higher education institutions identify, recruit, and enroll best-fit students with improved outreach, application, and enrollment processes. Utilizing Liaisons enrollment marketing software, you will be responsible for overseeing and launching our college/university marketing initiatives. These omnichannel marketing campaigns include print, email, and digital ads, and require close collaboration with our internal creative, marketing technology, and production departments.
The position requires you to be an enrollment and marketing strategist. Effectively communicating with your clients to gain an understanding of their needs and internal processes is paramount. It is essential that you have strong project management skills and can work consultatively with clients to define their requirements and product needs. Your assigned Project Manager will assist in making sure your clients receive a high level of customer service and support in their day-to-day operations.
We are seeking a highly organized and methodical individual. You will be leading virtual client meetings, so the ability to make good decisions in a timely and confident manner is crucial. You will need to be able to maintain a positive attitude while working under pressure. This is a remote position associated with our Poughkeepsie, NY office.
Accountabilities:
- Deliver a high-level customer experience and effectively manage client relationships
- Ensure the successful day to day operations of client accounts
- Lead client meetings and consult/manage customer expectations
- Review and approve all client marketing campaigns
- Ensure all campaigns are launched successfully and analyze campaign performance
- Work in partnership with your Project Manager to fulfill all client requirements
- Oversee billing/invoicing for client accounts
- Identify add-on sales opportunities and assist with contract renewals
- Maintain technical expertise of our products/services
- Maintain a comprehensive knowledge of the higher education industry
- Assist in any training for new hires where applicable
Position Requirements:
- Bachelor's Degree required
- 3+ years of account management or client facing experience
- Aptitude with software and technology a must
- Experience working in a B2B environment
- Knowledge of higher education market desired, but not essential
- Knowledge of marketing strategy and communication plans a plus
- Excellent communications skills, both verbal and written
- Ability to take the initiative and think critically
- Proven ability to manage multiple priorities while delivering high quality results
- Travel required (approximately 5%)
- Enjoy fast paced environment
- Experience with project management software a plus
- Experience with a marketing platform a plus
The base salary range for this role is listed below. Exact compensation may vary based on skills, experience, and location.