Bamboo Health is a leader in cloud-based care coordination software and analytics solutions focused on patients with complex needs, including those suffering from physical health and mental health issues and substance use disorders. We are driven by our mission of enabling better care for patients across the continuum. Our software solutions help healthcare professionals collaborate on shared patients across the spectrum of care. Join us in improving healthcare for all!
Summary:
We are looking for someone to join the Revenue Operations team as our Revenue Operations Manager, Process & Systems. You will work alongside the team to build, optimize and/or enhance existing systems and processes leveraged by our revenue team. This role will support sales, account management, customer success, external affairs, and marketing. We’re looking for someone who is a self-starter and has the right balance of technical systems knowledge paired with experience collaborating with others and managing high-visibility projects.
Revenue Systems: Salesforce, Gong, ZoomInfo, Outreach, DefinitiveHC
What You’ll Do:
• Support Bamboo Health’s revenue systems strategy and roadmap to ensure revenue team is operating efficiently & effectively.
• Enhance existing revenue processes or stand-up new processes that improve team efficiency and effectiveness.
• Own the execution of key cross-functional initiatives – design solutions, manage timelines, partner on key decisions, issues and implementation, and documentation.
• Develop and document end-to-end processes and process-related artifacts such as business requirements documents, flow charts, value stream maps, etc.
• Translate business objectives and requirements into clear and actionable technical specifications.
• Evaluate the efficacy of existing operational processes & tools and support the development and rollout of new tools.
• Provide training as needed to support end users through business process or system changes.
• Performs other duties as required/assigned by manager.
What Success Looks Like…
In 3 months…
• You understand our existing processes & tools for supporting the Bamboo Health revenue team, including Salesforce contact, account, and opportunity management, and the end-to-end quote to cash process, and the tech stack of the revenue team.
• You understand the internal operations of our company, along with the organizational structure and roles and responsibilities of the revenue, finance, and operations teams.
• You finalize discovery of existing processes & tools to begin to prioritize where you can add the most value, with an output of a list of workstreams and recommended prioritization.
• You have constructed documentation and/or diagrams on at least 1 existing operational process associated with the revenue team.
In 6 months…
• You have created project plans for process enhancements, including timelines, desired outcomes, business impact, relevant stakeholders, and milestone deliverables.
• You are owning our cross-team systems strategy and making recommendations on how to enhance cross-team collaboration and handoffs.
• You have a full handle on the revenue team processes and are making specific, actionable recommendations on improvements and enhancements.
• You have constructed documentation and/or diagrams on at least 3 existing operational processes associated with the revenue team.
In 12 months…
• You triage, prioritize, and own all projects that impact the revenue teams’ technical systems & processes.
• You are developing project plans outlining key milestones and deliverables, and are managing projects to meet these goals.
• You proactively manage and own the RevOps roadmap for all process and systems work and enhancements.
• You are measuring outcomes and impact of process improvements as well as the revenue teams’ tooling and tech-stack.
What You Need:
• 5 years combined experience within Sales Ops, Revenue Operations, Marketing Ops, Data Analysis, and/or working directly with Salesforce.
• A firm understanding of data structures of CRM systems. Salesforce experience preferred.
• Experience working cross-functionally to manage complex projects and stakeholders.
• Highly analytical & data driven with ability to coordinate well cross functionally.
• Experience with high-growth companies a plus.
• Excellent project management skills
• Proven ability to translate business objectives and requirements into clear and actionable technical specifications.
• Strong communication skills, with the ability to convey complex concepts to a wide range of stakeholders, including sales, customer success, marketing, and executive teams.
• A high level of judgment, analytical ability and creativity in investigating problems that require original and innovative solutions.
• Experience working a fast-paced, rapidly changing work environments.
• A work environment that is conducive to high quality virtual interactions. This includes but is not limited to being able to work from a quiet space with minimal interruptions or distractions, and a strong internet connection.
• The ability to travel periodically for work.
What You Get:
• Join one of the most innovative healthcare technology companies in the country.
• Have the autonomy to build something with an enthusiastically supportive team.
• Learn from working at the highest levels and on the most strategic priorities of the company, including from world class investors and advisors.
• Receive competitive compensation, including equity, with health, dental, vision and other benefits.
Belonging at Bamboo
We Care. #BambooHealthValuesCare
Every human being has the right to the best possible healthcare. Our solutions enable healthcare professionals to see and treat every individual as a whole person by providing the right information, at the right time – regardless of physical, behavioral, or social barriers.
We’re a great place to work because we care. We continually seek to learn about our differences and ensure the unique identities and contributions of all employees are welcome, valued and celebrated.
Our commitment to making a positive impact starts by recognizing and leveraging our differences, building inclusive teams, cultivating a sense of belonging, combating biases, and actively removing barriers to equity.
Bamboo Health is proud to be an Equal Employment Opportunity and affirmative action employer.
To protect our applicants from fraudulent recruitment activity, we recommend that all applicants verify the validity of an interview and hiring process by visiting our website www.bamboohealth.com. All valid job postings will be listed on our careers page. Bamboo Health does not conduct interviews via text and will not request sensitive information such as banking details during the application process.