At Klaviyo We....
always put our customers first. Klaviyos start with the customer and work backward. We create products that solve legitimate customer problems. We always do what’s best for our customers, and their customers. We work hard to earn and keep each customer’s trust through products and experiences that improve their lives and speed their path to success.
strive to make the world more equitable. Klaviyos believe that everyone deserves a fair shot at success. We treat people both inside and outside of Klaviyo with equity, respect, honesty and kindness. We strive to be an absolutely diverse company; we hire for diversity, for opinions and experiences different than our own. We aren’t afraid to speak out when we see injustice. We create products and programs that can provide everyone, everywhere the tools needed for ownership and success.
are ambitious. Klaviyos don’t limit themselves to the tools and solutions of today. We dream big and aim to solve the hardest of problems; problems that pull future technology into today. Each of us are inventors and entrepreneurs, and together we create the best solutions for customers, even if they don’t scale at first. Experimentation, failure, fast-iteration, and big wins are all valued equally in our culture of problem-solving.
are always learning. Klaviyos have insatiable curiosity, a constant desire to learn, and to “figure things out.” We’re high-slope and have a relentless curiosity that allows us to uncover and solve the world’s hardest problems. As individuals, we’re knowledgeable about many things, not just one. And when we don’t know something, we’re expected to learn and become an expert for others.
collaborate radically. Klaviyos are what we create together. We are humble, transparent and on a lifelong journey to be better humans, together. We express strong opinions with kindness and proactively seek feedback. We listen, we share, we encourage, we trust. We are quick to admit when we’re wrong and even quicker to help one another win. No task is below us - we’re as willing to ship packages as we are to set strategy. Our strict “no brilliant jerks” policy helps us recruit, hire and retain extreme collaborators.
are remarkable. Klaviyos deliver work that is deemed ‘remarkable’ by our peers, our customers, and the market. We start by focusing on quality of work, then learn how to do it faster, frugally, and more efficiently. We are meticulous in each action we take as individuals, as teams. We are rigorous, prepared, and high-performance. We know the “why” behind each problem, each goal and we stay close to the decisions we make to ensure the most remarkable outcome.
