Overview

Klaviyo is a leading customer data and marketing automation platform dedicated to accelerating revenue and customer connection for online businesses. Klaviyo makes it easy to store, access, analyze and use transactional and behavioral data to power highly-targeted customer and prospect communications. The company's hybrid customer-data and marketing-platform model allows companies to grow by fostering direct relationships with customers, without giving up their valuable data to popular big-tech ad platforms. Over 275,000 innovative companies like Unilever, Custom Ink, Living Proof and Huckberry sell more with Klaviyo. Learn more at www.klaviyo.com.

 

 
 

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Culture

Our mission is to help businesses grow by owning their brand and their relationships with their customers. Every business we work with has dreams — our job is to build the technology and experiences to achieve them.

Klaviyo Careers

We start with our customers and work backwards. We want to be experts and set the benchmark in the work and experiences we create. We sweat the details — so our customers don’t have to — and we’re never done learning. We don’t have all the answers and we’re candid and collaborative when we’re solving problems.

We’re planning to hire hundreds of Klaviyos in the coming years — it’s the only way for us to achieve our mission. If you want to chat about a specific role or working at Klaviyo in general, we’re excited to talk.

  • Values
  • Diversity, Equity, & Inclusion

At Klaviyo We.... 

always put our customers first. Klaviyos start with the customer and work backward. We create products that solve legitimate customer problems. We always do what’s best for our customers, and their customers. We work hard to earn and keep each customer’s trust through products and experiences that improve their lives and speed their path to success.

strive to make the world more equitable. Klaviyos believe that everyone deserves a fair shot at success. We treat people both inside and outside of Klaviyo with equity, respect, honesty and kindness. We strive to be an absolutely diverse company; we hire for diversity, for opinions and experiences different than our own. We aren’t afraid to speak out when we see injustice. We create products and programs that can provide everyone, everywhere the tools needed for ownership and success.

are ambitious. Klaviyos don’t limit themselves to the tools and solutions of today. We dream big and aim to solve the hardest of problems; problems that pull future technology into today. Each of us are inventors and entrepreneurs, and together we create the best solutions for customers, even if they don’t scale at first. Experimentation, failure, fast-iteration, and big wins are all valued equally in our culture of problem-solving.

are always learning. Klaviyos have insatiable curiosity, a constant desire to learn, and to “figure things out.” We’re high-slope and have a relentless curiosity that allows us to uncover and solve the world’s hardest problems. As individuals, we’re knowledgeable about many things, not just one. And when we don’t know something, we’re expected to learn and become an expert for others.

collaborate radically. Klaviyos are what we create together. We are humble, transparent and on a lifelong journey to be better humans, together. We express strong opinions with kindness and proactively seek feedback. We listen, we share, we encourage, we trust. We are quick to admit when we’re wrong and even quicker to help one another win. No task is below us - we’re as willing to ship packages as we are to set strategy. Our strict “no brilliant jerks” policy helps us recruit, hire and retain extreme collaborators.

are remarkable. Klaviyos deliver work that is deemed ‘remarkable’ by our peers, our customers, and the market. We start by focusing on quality of work, then learn how to do it faster, frugally, and more efficiently. We are meticulous in each action we take as individuals, as teams. We are rigorous, prepared, and high-performance. We know the “why” behind each problem, each goal and we stay close to the decisions we make to ensure the most remarkable outcome.

For us, creating a great company culture means building a sense of community that extends beyond individual teams. To support this effort, our DEI team sponsors a number of Klaviyo Resource Groups (KRGs): voluntary, employee-initiated and employee-led groups focused on a shared identity and/or background. 

Right now, we have five KRGs and are actively seeking to build more. Current KRGs include: K-Pride, Black Leaders for Advancing Community and Culture (BLACC), The Kladies Collaborative, South Asian and Middle East (SAME), and World Citizens.

Beyond KRGs, we’re working to embed diversity, equity, and inclusion into our daily lives at Klaviyo. From a recruiting perspective, this means ensuring that our interview process includes a diverse slate of candidates and uses a bias interrupter tool during decision-making. 

We recognize that these values must extend beyond our hiring process and shape how we operate internally to ensure inclusion and equal access to growth opportunities. For this reason, equity and inclusion is also a key pillar in our performance management philosophy, creating accountability for leaders and space to value employees’ individual efforts to make Klaviyo more equitable and inclusive.